Cannot Access My Website

• 

  tyroneowens230 · Member · Jul 15, 2022 at 9:13 pm

  • Copy link
  • Add topic to favorites

  Hi, I own this account and I haven’t been active on it for a while. It is also linked with my other account on WordPress, but I cannot manage it there either. The account I am now asking for help from was I believe the original account for the site, but this account show no websites attached to it. Can you please reply to me to resolve this issue. I would like to gain access to this website again. Thanks.

  WP.com: Yes
  Correct account: Unknown

• 

  staff-ozmodiar · Staff · Jul 16, 2022 at 2:16 am

  • Copy link

  Hi,

  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

• 

  tyroneowens230 · Member · Jul 17, 2022 at 7:48 am

  • Copy link

  Hi, thank you the url is https://anomaniac.wordpress.com

• 

  fstat · Staff · Jul 17, 2022 at 9:04 am

  • Copy link

  Hi there,

  To be able to recover access to that other account of yours, you need to follow this guide:

  https://wordpress.com/support/account-recovery/

  If you have any other questions, just let me know and I’ll be happy to help.

• 

  tyroneowens230 · Member · Jul 17, 2022 at 10:37 am

  • Copy link

  Hi, yes I have read through these support guides but none of them are very helpful in my case. The account I am currently using now is the original account this website was connected too. But for some reason it is no longer connected to it? How can I get access to it from this account again? My account shows I have no websites to manage?

  Thanks for the help.

• 

  fstat · Staff · Jul 17, 2022 at 3:30 pm

  • Copy link

  anomaniac.wordpress.com was never under the account you’re currently logged in to (@tyroneowens230). It was created by a different account associated with a different email address.

  If you have access to any other email address, you can enter those in the password reset tool linked below and see if you can get a password reset message.

  https://wordpress.com/wp-login.php?action=lostpassword

• 

  tyroneowens230 · Member · Jul 17, 2022 at 4:27 pm

  • Copy link

  Hi, I have access to my other account and it’s not attached to it either. That account is called @tbonel7, was this the other account you are talking about?

• 

  tyroneowens230 · Member · Jul 17, 2022 at 4:29 pm

  • Copy link

  Are you able to see what account Anomaniac is under? could you email this info to me? And I can set up a new password from there?

• 

  staff-totoro · Staff · Jul 17, 2022 at 6:13 pm

  • Copy link

  Hi there,

  To clarify, the site anomaniac.wordpress.com is not under the account name you mention, so possibly you have yet another account created with us? We are not able to help with hints here in the support forums, as verifying account ownership requires exchanging info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns anomaniac.wordpress.com.

  Note: If you do not have the proofs asked for in that form, you can choose the Transaction ID and enter a random string of numbers to allow you to send the form.

• 

  tyroneowens230 · Member · Jul 18, 2022 at 8:15 am

  • Copy link

  Hi I got it sorted thanks.