cannot access my website after changing domain

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  sarathefound · Member · Oct 24, 2022 at 3:34 pm

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  Hello,

  I transferred my domain madeleineshaw.com from WordPress to my Squarespace website. Now I am unable to log back into my WordPress website?

  This was the first website domain I used: pureposana.wordpress.com and then I changed the domain to madeleineshaw.com.

  How can I get into the backend of the website?

  I have tried to login with the email address that I signed up with: (email visible only to moderators and staff) but it won’t take me to the website.

  I have a transaction ID from my original Url Transaction ID: [redacted].

  Thank you for your help.

  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Oct 24, 2022 at 11:11 pm

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  Hi! I’m removing your transaction ID; best not to share that publicly.

  I can confirm you’re logging into the wrong account. Please log out first, or use another browser, then log in with the email address you signed up with. You can reset the password if needed, or work through the account recovery process here. Just be sure to use the secure form:
  https://wordpress.com/support/account-recovery/#account-recovery-form