Cannot Access my website; When I try to login I’m told I have no account
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I cannot access my webpage @ hopeontherange.com. When I try to login with my account info, I am told I have no account.
I can find no customer service email or phone #. This is maddening. What do I do? -
Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Bluehost. Therefore, you need to contact them regarding your login issue.
You can also try resetting your site’s password by following these instructions:
https://codex.wordpress.org/Resetting_Your_Password
We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:
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