cannot access my wordpress dashboard

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  dmenendezcf69ffa654 · Member · Jan 9, 2024 at 4:13 pm

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  cannot access my word press dashboard and I’m receiving the error below:
  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  Self-declared URL: http://www.jyservicesinc.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jan 9, 2024 at 8:45 pm

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  Hi there,
  
  Your site is not a WordPress site, but is hosted with Squarespace. You will want to contact them for any questions regarding access to your site:

  https://www.squarespace.com/contact

  Hope this helps.

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  petalsfarmgardener · Member · Jan 12, 2024 at 3:02 pm

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  I have the same error on my site: “There has been a critical error on this website”. I do not want to even try to figure out how to remedy this, is there someone that can do it for me?

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  staff-oikake · Staff · Jan 15, 2024 at 9:46 am

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  Hi @petalsfarmgardener

  I’ve checked your site petalsfarmgarden.com, and I could load and visit it from my end.

  The error log indicates there was a critical error on January 12 coming from the plugin Elementor Pro.

  If you are still getting the error message, I’d recommend updating its parent plugin, Elementor, to the latest version (Elementor Pro is already updated to the latest version)

  If updating Elementor doesn’t solve the issue, you’d need to contact their support at https://elementor.com/support/

  Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

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  petalsfarmgardener · Member · Jan 15, 2024 at 11:36 am

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  thank you!