Cannot Access my WordPress Site – developer gone rogue
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My developer has left me and I cannot access the site. I’ve tried the UN and PW he gave me and I tried to recover the PW but didn’t have any of the three pieces of info needed (transaction ID, key, or 2FA code). I own this site, but don’t know how to get back in to it.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
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Hi there,
The forum you’re posting in now is for the hosting provider, WordPress.com, but your site at sjcivil.net is not hosted with us, so we’re not able to help in this case. The password for your admin account for that site is stored in your site’s database on your hosting provider’s servers, so contacting them directly is your best bet for getting help with this – many hosts offer a way for you to reset this directly via your hosting control panel. Your site appears to be hosted by Amazon Web Services (AWS).
Otherwise you can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/ for other methods, like changing the password directly in the database.
For more help with this, you can also ask the WordPress.org community for advice at https://wordpress.org/support/forums, though I recommend you try your hosting provider first.
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