Cannot access my wp-admin

  • Unknown's avatar
    murakeniphil · Member ·

    Hello, in an attempt to increase server limit of my WordPress (because my theme was not working), I may have made a mistake and blocked access to my website. When I try checking my website, it is showing the following error:

    Sorry, I need a wp-config-sample.php file to work from. Please re-upload this file to your WordPress installation.

    Info on the internet says I have to edit FTP files(?) to gain access again, but my tech skills are not that advanced. Is there any other way to fix this?

    Hoping for your assistance. Thank you.

  • csabarakasz · Staff ·

    Hi there,

    Would you mind providing your site URL, so we can assist you the best way?

    Thank you

  • Unknown's avatar
    murakeniphil · Member ·

    Hello,

    It is murakenifood.com. Now it’s showing the following error

    This page isn’t workingmurakenifood.com redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS

    Is there anyway I can disconnect the old/non-working website I made and just make a new website and connect it to the domain again?

    Thank you.

  • staff-mckluskey · Staff ·

    Hi there!

    You’ll probably find more information on the WordPress community forums at https://wordpress.org/support/forums/.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/.

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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