Cannot Access Original Account

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  celinerbossart · Member · Nov 27, 2018 at 6:28 pm

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  Hi there! I have a website with WordPress and I cannot login. I know the username (thestaycationers) but it’s not recognizing my original password and when I try to put in the email that should be associated, it’s not recognizing it (I accidentally created another account using that same email address, which is what I’m messaging you from now). Please help!

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  gemmacevans · Member · Nov 28, 2018 at 12:21 pm

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  Hi celinerbossart,

  I accidentally created another account using that same email address

  We require each WordPress.com account to use a unique email address, which means two accounts cannot share the same one. If you haven’t done so already, please try entering the username thestaycationers into the Lost Password form:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  This will send a password reset to the email address connected to that account. For security reasons, I can’t share that information so you’ll need to check all of your email accounts including the spam folders.

  Let me know how you get on.