Cannot access our account

• 

  medcareadmin · Member · Aug 31, 2022 at 12:49 pm

  • Copy link
  • Add topic to favorites

  We are having difficulty accessing our Business website to edit or make changes. Although we are paying for the services, we cannot access the account as an ex colleague changed all login details of our account when he left the company and we cannot get any access…. PLEASE HELP!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  georgeappiah · Member · Aug 31, 2022 at 1:53 pm

  • Copy link

  First things first: what’s the address of the website so we can take a look and point you in the right direction?

• 

  medcareadmin · Member · Sep 2, 2022 at 1:12 pm

  • Copy link

  http://www.medcarespain.com

• 

  supernovia · Staff · Sep 2, 2022 at 6:51 pm

  • Copy link

  Hi there, that site doesn’t use our managed hosting services, but are you using medcarespain.com/wp-admin to log in or reset your password? If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  And the host will likely help you regain access if you’re the ones paying them.

  Then, if you need more help, head to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Here’s the difference between our services and your installation of WordPress with another host:
  https://get.wp.com