Cannot access our account
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We are having difficulty accessing our Business website to edit or make changes. Although we are paying for the services, we cannot access the account as an ex colleague changed all login details of our account when he left the company and we cannot get any access…. PLEASE HELP!
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
First things first: what’s the address of the website so we can take a look and point you in the right direction?
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Hi there, that site doesn’t use our managed hosting services, but are you using medcarespain.com/wp-admin to log in or reset your password? If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
https://wordpress.org/support/article/resetting-your-password/And the host will likely help you regain access if you’re the ones paying them.
Then, if you need more help, head to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Here’s the difference between our services and your installation of WordPress with another host:
https://get.wp.com
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