Cannot access our admin page, no pw is being generated either
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We are wanting to get into to our admin site to post blogs. We cannot login and it won’t let us reset the passwords..
http://westudyabroad.wordpress.com/wp-admin/edit.phpThe blog I need help with is: (visible only to logged in users)
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Hello, sorry to hear that. Please use the Account Recovery Form if it’s not letting you reset the password. This can be found by clicking the “Need More Help?” button on the Password Reset page.
On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the blog in question:
Transaction ID: A transaction ID is a unique transaction ID generated by PayPal, WordPress.com’s payment processor. If you purchased an upgrade on the blog in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.
Activation URL: When you created your WordPress.com account, an activation link was sent to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may be vary slightly depending on your browser).
At the bottom of the form, you can add any other details that may help. Then, click Recover My Account. Staff will contact you with a response or a request for additional information. Once they have proof verifying you are the blog owner, you will be able to reset your password and regain access to your WordPress.com account.
Account Recovery Form support page:
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I have tried all this and still cannot get in. I have my old password and login, can someone help verify with this. I think someone hacked into our account and changed it last november
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No, I cannot get further than the activation page because my info is not correct. Is there no other way to get help with this. I very much appreciate your help. I have spent over two days trying to get to someone to help me.
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To help recover your account, they require some information from you to verify your ownership of the account. Please note that they are unable to recover an account without proof of ownership.
If you paid for plan upgrades or any type of upgrade in the past, then there is a Paypal Transaction ID for that purchase which was written on the receipt that was emailed to the email address listed on the WordPress.com account.
When you signed up for that WordPress.com account, an email was sent with a very unique link or key to verify your email address.
If you have two-factor authentication enabled on your account, you can provide a current code from your authenticator app to prove ownership.
These are the only ways you can prove ownership of the account.
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