Cannot access our blog?

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  bayonnerugbyfc · Member · Jul 25, 2016 at 2:29 pm

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  Telling me the domain is inactive? The domain is currently active with Network solutions so what do I need to do?

  The blog I need help with is: (visible only to logged in users)

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  bayonnerugbyfc · Member · Jul 25, 2016 at 3:21 pm

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  I want to renew the domain but it is trying to force me to upgrade and I dont want to. I only need the basic service.

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  bayonnerugbyfc · Member · Jul 25, 2016 at 4:04 pm

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  I want to renew the domain but it is trying to force me to upgrade and I dont want to. I only need the basic service.

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  bayonnerugbyfc · Member · Jul 25, 2016 at 4:05 pm

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  I want to renew the domain but it is trying to force me to upgrade and I dont want to. I only need the basic service. Primary Domain is bayonnerugby.com

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  staff-ozmodiar · Staff · Jul 25, 2016 at 7:46 pm

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  There are a couple issues at play here:

  1. bayonnerugby.com is not registered through WordPress.com, it is just mapped here. Domain Mapping is the upgrade you would purchase if you wanted to use a domain registered elsewhere (GoDaddy or 1and1 for example) with your WordPress.com site. So that Domain Mapping upgrade is what you are trying to renew on WordPress.com.

  2. The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.

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  bayonnerugbyfc · Member · Jul 25, 2016 at 7:55 pm

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  Thank you. A friend setup the account for us so she may have gotten the reminder to renew. Is it possible to transfer all rights to the club?

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  staff-ozmodiar · Staff · Jul 25, 2016 at 8:28 pm

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  Yes. But the original upgrade owner would need to make the request.

  It would be easiest if they could log on and make the request in this forum thread.

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  bayonnerugbyfc · Member · Jul 25, 2016 at 8:37 pm

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  We got it sorted. She renewed and site is back up. Now we just need to remove her as an administrator and setup so we have sole control and can auto-renew going forward.

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  staff-ozmodiar · Staff · Jul 25, 2016 at 9:14 pm

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  That will cause you problems going forward if she still owns the upgrade.

  You need to have her request to transfer the upgrade to a more permanent account.