Cannot access paid account

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  sdubayspectrumgenerationsorg · Member · Jul 24, 2023 at 1:43 pm

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  My user name is correct but hitting “forgot password” will not trigger an email to change. I have checked spam and quarantine and the admin has checked for any incoming emails from Word Press. Cannot access paid account and no way to get customer support. Support and resource pages are not helpful. They say to hit the forgot password button that does not trigger an email. No error after hitting send email notice, just no email gets to me.

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  fstat · Staff · Jul 26, 2023 at 10:15 am

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  Please let me know the WordPress.com username of the account you’re trying to recover access to so I can have a look and further help you.

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  sdubayspectrumgenerationsorg · Member · Jul 26, 2023 at 12:41 pm

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  (email visible only to moderators and staff)

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  staff-totoro · Staff · Jul 26, 2023 at 7:45 pm

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  Hi there,

  Are you are trying to change the email address that your @sdubayspectrumgenerationsorg is listed under here? https://wordpress.com/me/account

  If so you can delete the email you see there and type in your new address to change it. After that you will just need to check your email inbox (for the new address you are trying to add) and click the confirmation link we send via email.

  We also have a video and detailed steps here you can follow:

  

  Update Email Address

  in WordPress.com Support

  4 min read

  The email address registered with your WordPress.com account is your unique identifier. This is how we can verify ownership of blogs and accounts, and it is essential to keep it updated as necessary. Change My Email Address Click on the profile icon on the upper right-hand side of the WordPress.com dashboard. Go to Account Settings. Update your email address in the Email address fie

  Hope that helps. Please let us know if you have any more questions.