Cannot access password protected pages using Chrome

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  manchcomch · Member · Mar 11, 2013 at 11:27 am

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  One of the users of our choir website has having problems getting to the password protected pages using IE and Chrome. So I have just tried Google Chrome myself and after clearing the cache and deleting cookies, (so that the password I entered months ago would be removed) I went to http://manchestercommunitychoir.org.uk/members-area/words-and-sound/. Sure enough, when you enter the password you get a blank page (http://manchestercommunitychoir.org.uk/wp-pass.php). Refresh redisplays the password prompt at http://manchestercommunitychoir.org.uk/members-area/words-and-sound/. What is going on? What’s the solution?

  The blog I need help with is: (visible only to logged in users)

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  tandava108 · Member · Mar 11, 2013 at 11:30 am

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  Since volunteers cannot look at your password protected pages I have flagged this for staff attention

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  manchcomch · Member · Mar 11, 2013 at 11:33 am

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  Thanks

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  staff-blorbo · Staff · Mar 11, 2013 at 7:20 pm

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  I’m not noticing any issue with this feature in Chrome myself.

  First, please make sure that your browser is up to date by visiting http://whatbrowser.org/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these four things:

  1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

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  manchcomch · Member · Mar 12, 2013 at 9:56 pm

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  I checked that the version of Chrome I am using is up to date.
  I then cleared browsing history, download history, emptied the cache, deleted cookies and other site and plug-in data, cleared saved passwords, and cleared Auto-fill form data, via Tools/Clear browsing data. When I tried accessing the password protected page again, the password was accepted.

  I will ask my user to do the same and see if things improve for her.

  Thanks for your help and suggestions.

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  staff-blorbo · Staff · Mar 12, 2013 at 10:03 pm

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  You’re welcome!