Cannot Access Recovery Link/ Update My Theme
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Hello, my WordPress website went down back in December 2021, and I have not been able to access my recovery link because of how long it has been for my theme to update. Would it be possible to get another recovery link so I can update my theme, and also get any assistance with my site as it stands?
Thank you!
WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
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Hi @ericwarner188, @staartmees tagged this thread for staff attention.
Can you send a link to the site you need help with, or send the domain name? We’ll check it out and point you in the right direction for support.
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Since your site is down, to get further help, you need to contact your hosting provider.
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That’s alright, I’ve already gotten all my data, copy, and images from this site and I am starting a Webflow site to replace it. I say this because for the past few months I have been told via WordPress that it’s my host, and my host that it’s my theme, and the theme provider it’s because of the WordPress update. So after years of frustration with WordPress, I’ve decided to move on. Thank you everyone for your time. I appreciate the try.
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Hi there,
Just a note that the “WordPress” you’re referring to, is the free, open source software, made by the community on WordPress.org.
The forum you’re posting to now is for the hosting provider, WordPress.com. We’re not the same thing, and your site isn’t hosted on our servers, so we don’t have any control over how it works.
If you need help with the WordPress software you’re using, that’s provided by the community who makes that software over on WordPress.org, at https://wordpress.org/support/forums/
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