Cannot access site

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  dravermarketing · Member · Oct 25, 2016 at 5:01 pm

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  I’m assisting a business in accessing their domain to update it, but when we attempted the login credentials provided to the email address, the site is not listed on the account. How can we regain access to the URL?

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  timethief · Member · Oct 25, 2016 at 5:07 pm

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  How can we regain access to the URL?

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

  And, exactly which wordpress.COM username account registered that site?

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  dravermarketing · Member · Oct 25, 2016 at 5:16 pm

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  Unfortunately the owner of the account seems to not know for certain if she uses her account through .org or .com, as she had someone else previously managing this section of the business for her. How can I verify this?

  The url is http://www.glenviewsmiles.com, and (email visible only to moderators and staff) is the e-mail that had previously received a confirmation from wordpress.

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  timethief · Member · Oct 25, 2016 at 5:20 pm

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  This is wordpress.com support.

  glenviewsmiles.com hosted by CloudFlare
  WHOIS: Click Here
  IP Address: 104.27.182.106
  Name Servers:
  donald.ns.cloudflare.com
  amber.ns.cloudflare.com

  That site is not hosted by wordpress.com and we cannot help you. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  WordPress app support https://apps.wordpress.org/support/