Cannot Access Site

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  lajune1 · Member · Oct 25, 2016 at 5:24 pm

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  My wordpress site got hacked. I contacted my host, we deleted the infected files. Now I wanted to log in on wordpress and my username doesn’t exist anymore … what now??? Can anyone help me please!?!?!

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  timethief · Member · Oct 25, 2016 at 5:27 pm

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  You failed to post the URL of the site you refer to. Without it we cannot even begin to assist you.

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  timethief · Member · Oct 25, 2016 at 5:28 pm

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  I contacted my host,

  That site is not hosted by wordpress.com and we cannot help you. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  WordPress app support https://apps.wordpress.org/support/

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  lajune1 · Member · Oct 25, 2016 at 5:31 pm

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  http://www.la-june.de

  the problem is that my host told me to download wordpress again and replace wp-admin and wp-includes files with the new ones. After this I had to set a new username and password… by doing this I created a new account. I dind’t even want to do this?!?!?
  I saved the old wp-admin and wp-includes files

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  timethief · Member · Oct 25, 2016 at 5:44 pm

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  la-june.de is hosted by One.com, not by wordpress.com and we cannot help you. WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins.

  IP Address: 46.30.213.97
  Name Servers:
  ns02.one.com
  ns01.one.com
  ns03.one.com

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  WordPress app support https://apps.wordpress.org/support/