Cannot access site!

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  mortalmama · Member · Jan 20, 2016 at 11:15 pm

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  I just set up my site today and got the theme and everything set up and wrote my first post, and was about to launch my site and suddenly, in my dashboard, it says ‘This site cannot be accessed. Disconnect account.’ When I tried to disconnect JetPack, it gives me another error message telling me ‘You don’t have permission to disconnect The Mortal Mama.’

  Please help! http://www.mortalmama.com

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  timethief · Member · Jan 20, 2016 at 11:16 pm

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  Hi there,
  This is wordpress.COM and we don’t provide Jetpack support. We provide support only for sites hosted by wordpress.COM. We do not provide support for wordpress.ORG software installs. Your site is not hosted by wordpress.COM. Our support docs do not apply, and we do not provide support. You are posting to the wrong support forum.

  Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs, and we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  mortalmama · Member · Jan 20, 2016 at 11:52 pm

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  I understand all that. I must be extremely confused. I paid for hosting via Bluehost, and through them I downloaded WordPress (which one I don’t know). I know that I had to download JetPack and install and connect it so that leads me to believe it was WordPress.ORG. However, in my browser history, since I started setting everything up, it says I was on WordPress.COM.

  My apologies.

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  carinapilar · Member · Jan 21, 2016 at 11:10 pm

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  Hello mortalmama!

  I checked your site, and like @timethief said, it’s a self-hosted WordPress.org site. I suggest you look into the links for Jetpack support for your site.