CANNOT ACCESS SITE

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  flynn904a6c8a56 · Member · Feb 26, 2022 at 11:55 pm

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  I cannot access my site or my admin account for the site nor can i find any way to contact and speak to customer support about this issue! please help immediately!
  (email visible only to moderators and staff)

  WP.com: Yes
  Correct account: Unknown

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  ericfri · Staff · Feb 27, 2022 at 1:37 am

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  Hi flynn904a6c8a56,

  Unfortunately, you haven’t provided enough information for us to be of much help.

  Let’s start with what’s the website URL?

  Once we know that, we should be able to help you or direct you to the proper support channels.

  Cheers,
  Eric

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  flynn904a6c8a56 · Member · Feb 27, 2022 at 1:49 am

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  https://median-media.com

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  ericfri · Staff · Feb 27, 2022 at 2:16 am

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  It looks like you’re using WordPress.org, the self-hosted version. This forum is for WordPress.com, they’re different :)

  That said, here is a guide on options to reset your password https://wordpress.org/support/article/resetting-your-password/

  If you’re still having trouble, your best bet would be to contact your web hosting support which appears to be https://haveabyte.com/contact/

  I hope that helps.

  Cheers,
  Eric