Cannot access site, please help

• 

  theeverydayexplorist · Member · Mar 29, 2023 at 10:55 pm

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  This is my blog site. I cannot access it currently (I am seeing the ‘white screen of death’). I had been accessing my site regularly and editing it, maintaining it, etc up until maybe a week or so ago. Please help. Thank you! Here’s a copy of the email I received about 3 days ago:

  [The Everyday Explorist] Your Site is Experiencing a Technical Issue
  Inbox

  WordPress
  Mar 26, 2023, 10:25 AM (3 days ago)
  to me

  Howdy!

  Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

  In this case, WordPress caught an error with your theme, Tripster.

  First, visit your website (https://theeverydayexplorist.com/) and check for any visible issues. Next, visit the page where the error was caught (https://theeverydayexplorist.com/wp-admin/admin.php?page=miwoftp&option=com_miwoftp&action=download&dir=&item=wp-config.php&order=name&srt=yes) and check for any visible issues.

  Please contact your host for assistance with investigating this issue further.

  If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

  https://theeverydayexplorist.com/wp-login.php?action=enter_recovery_mode&rm_token=lYCEO2AMR4rK66eVhY2v3W&rm_key=PVSP4eOneVAQmwMFCmFSXo

  To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

  When seeking help with this issue, you may be asked for some of the following information:
  WordPress version 6.1.1
  Active theme: Tripster Child Theme (version 1.0)
  Current plugin: (version )
  PHP version 8.1.17

  Error Details
  =============
  An error of type E_ERROR was caused in line 797 of the file /home2/theevfy0/public_html/wp-content/themes/tripster/functions.php. Error message: Uncaught Error: Failed opening required ” (include_path=’.:/opt/cpanel/ea-php81/root/usr/share/pear’) in /home2/theevfy0/public_html/wp-content/themes/tripster/functions.php:797
  Stack trace:
  #0 /home2/theevfy0/public_html/wp-settings.php(585): include()
  #1 /home2/theevfy0/public_html/wp-config.php(107): require_once(‘/home2/theevfy0…’)
  #2 /home2/theevfy0/public_html/wp-load.php(50): require_once(‘/home2/theevfy0…’)
  #3 /home2/theevfy0/public_html/wp-admin/admin.php(34): require_once(‘/home2/theevfy0…’)
  #4 {main}
  thrown

  Self-declared URL: https://www.theeverydayexplorist.com/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Mar 30, 2023 at 9:07 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!