Cannot access staging site

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  myorangedentist · Member · Dec 29, 2025 at 7:49 pm

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  Every time I try to login to my staging site to make edits, it tells me my credentials are incorrect. The AI assistant said I have access to human help with my paid plan, but now says I have to post to the forum instead. I’ve been trying every fix I can find on google and nothing seems to work!

  The blog I need help with is: (visible only to logged in users)

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  staff-imahappyengineer · Staff · Dec 29, 2025 at 10:57 pm

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  Hello there @myorangedentist, your site is not hosted on WordPress.com. It’s hosted with HostGator, which means access to the staging site and login credentials are fully managed by your hosting provider.

  I also checked your WordPress.com account and there are currently no paid subscriptions associated with it. That’s why the system directed you to post in the forums rather than routing the request to direct support.

  For next steps, I recommend reaching out to HostGator’s support team directly. They’ll be the best ones to help with staging site access, login credentials, and any related configuration on their servers.