cannot access the wordpress

• 

  kris735 · Member · Mar 22, 2022 at 5:45 pm

  • Copy link
  • Add topic to favorites

  Hi, after some error I was suggested to uninstall jetpack and since then I cannot access my site. Can you please assist me in this?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Mar 22, 2022 at 5:47 pm

  • Copy link

  What is the URL of the site you’re trying to access?

• 

  kris735 · Member · Mar 22, 2022 at 7:00 pm

  • Copy link

  Hi!
  http://www.kristinebalta.com

  K.

• 

  helper-heroponriki · Member · Mar 22, 2022 at 8:37 pm

  • Copy link

  Thanks for that. Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org ) but hosted at SiteGround.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  While I can see your site online just fine, I am seeing some general WordPress software errors on your site’s login page. Have you tried logging in there?

  All the Jetpack plugin does is connect your site to your WordPress.com user account in order to activate some of its features – one of which allows you to manage your blog from the WordPress.com dashboard. Disconnecting Jetpack does not remove your access, you just can’t access it through WordPress.com anymore.

  Also, I don’t see that you’ve been in touch with Jetpack support regarding this, so I’m not sure where you were advised to uninstall Jetpack.

  I would get back in touch with whomever told you to remove Jetpack and ask them for their next steps in troubleshooting your issue.

  Or, you could reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you narrow down what’s causing those errors.

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting