cannot access website

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  donnalauney · Member · Mar 8, 2021 at 3:24 pm

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  cannot access website

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  writer0001 · Member · Mar 8, 2021 at 5:39 pm

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  Hi there,

  You’re going to need to be more specific.
  Do you mean that you cannot edit your website? If this is the case, please share the URL so we can double check it definitely uses WordPress.com, not WordPress.org, and is associated with the account you’re posting from.
  Or do you mean that you cannot log in to the account which has a website? If that’s the case, please read the support document https://wordpress.com/support/account-recovery/ and come back here with further questions.
  Or do you mean that when you try to visit the website, it isn’t loading? Clearing cache and cookies may help with this.

  If you meant something else, please clarify your question.

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  supernovia · Staff · Mar 8, 2021 at 5:42 pm

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  Hi @donnalauney, could you send a link to the site you’re having trouble with?

  Note these forums are for the sites hosted and managed here at WordPress.com. For help with a WordPress installation hosted somewhere else, you’ll need to use these forums instead:
  https://wordpress.org/support/forums/