Cannot Access Website

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  mattwarr71 · Member · Jun 7, 2021 at 3:27 pm

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  we have had a website created by web developers however they have provided us with incorrect login details. When trying to rest password it tells me that the username is incorrect, I am unsure of what to do as I can log into WordPress and access the blog but I cant access my website

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  supernovia · Staff · Jun 7, 2021 at 6:02 pm

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  Hey there, could you send a link to the site you’re trying to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and what not.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/