cannot access website

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  leewestonphoto · Member · Mar 30, 2022 at 8:45 pm

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  Help! I can’t seem to access the admin area of my site and my website will not load

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Mar 30, 2022 at 8:50 pm

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  What is the URL of the site you’re trying to access?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  leewestonphoto · Member · Mar 30, 2022 at 8:51 pm

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  Yes, I am hosting with another server.
  http://www.leewestonphoto.com

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  staff-blorbo · Staff · Mar 30, 2022 at 8:53 pm

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  Ok, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  So, you’ll log in to it through http://leewestonphoto.com/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

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  leewestonphoto · Member · Mar 30, 2022 at 8:57 pm

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  Thank you for responding. So I’ve tried using that link and there’s a problem with loading the page. I’m not sure if it’s related, but my business Instagram account was hacked and my website was linked to my account.

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  staff-blorbo · Staff · Mar 30, 2022 at 9:06 pm

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  Ok, because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.