Cannot access website

  • Unknown's avatar
    edstonerblackjackmfgcom · Member ·

    Our website is not working and I cannot find it in my dashboard or anywhere . Its like it has been deleted . Please help ASAP!

  • Unknown's avatar
    sheryali1 · Member ·

    I’m sorry to hear that you’re having trouble with your website. Let’s try to figure this out together. Here are some steps you can take:

    1. Check Your Hosting Provider:
      • Log in to your hosting account and see if there are any messages or alerts about your website. It’s possible there could be a technical issue on their end.
    2. Look at Your Domain Registrar:
      • Make sure your domain registration is still active. Check your domain registrar’s website to ensure everything is okay there.
    3. Get in Touch with Support:
      • Contact your hosting provider’s support team right away. They can look into the server status and help you figure out what’s going on.
    4. Payment Status:
      • Double-check that you’ve paid your hosting and domain registration fees. Sometimes, if payments are missed, services can be interrupted.
    5. Check Your Emails:
      • Look through your emails for any messages from your hosting provider or domain registrar. They might have sent you something important about your account or website.
    6. Search Engines:
      • Use a search engine to see if your website is still showing up in the results. If it’s not, there might be an issue.
    7. Have a Backup?
      • If you have a recent backup of your website, consider restoring it once the underlying issues are fixed.
  • Unknown's avatar
    edstonerblackjackmfgcom · Member ·

    I thought word press was our hosting provider ?

  • Unknown's avatar
    sheryali1 · Member ·

    Sure, let me break it down in a more straightforward, human-friendly way:

    1. Log into Your WordPress Account:
      • Head over to the WordPress login page and type in your username and password. This gets you into your WordPress account.
    2. Check Your Dashboard:
      • Once you’re in, take a look at your WordPress dashboard. It’s like the control center for your website. Check for any messages or alerts – it might give you clues about what’s not working.
    3. Review Your Site Settings:
      • Dig into your site settings or options on the WordPress dashboard. Make sure everything is set up the way it should be.
    4. Get Help from WordPress Support:
      • WordPress has a support team that’s there to assist with technical stuff. Look around your WordPress dashboard for a “Support” or “Help” section. If you can’t find it, you can visit the official WordPress support website.
    5. Payment Check (if you have a premium plan):
      • If you’re on a premium WordPress plan, make sure your payment details are current. This helps avoid any interruptions in your service.
    6. Confirm Domain and Hosting:
      • Double-check that your domain (like your website address) is properly connected to your WordPress site. If you bought your domain through WordPress, also check its status.

    These steps should help you troubleshoot the issue. If things are still unclear or not working, reaching out to WordPress support directly is a good next step. They’re there to help sort out these kinds of situations.

  • Unknown's avatar
    edstonerblackjackmfgcom · Member ·

    I am logged into our word press and i dont even see our website in our account .

  • Unknown's avatar
    helper-heroponriki · Member ·

    @edstonerblackjackmfgcom

    Could you please provide the URL of the site where you’re experiencing this issue? With that information, we’ll be better equipped to offer advice or direct you to the appropriate support, as it seems your website may not be hosted with us at WordPress.com.

    Thank you!

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