Cannot access website and WP Admin

  • Unknown's avatar
    101modestore · Member ·

    Hi. I would like to request for assistance. Yesterday, I received an email from wordpress stating there is a fatal error due to plugin – Gutenberg:

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 0 of the file /home/customer/www/101mode.com/public_html/wp-content/plugins/gutenberg/lib/experimental/class-wp-rest-navigation-fallback-controller.php. Error message: Cannot declare class WP_REST_Navigation_Fallback_Controller, because the name is already in use

    Now, I’m unable to access both live website and WP admin dashboard.
    I only see the error message:
    Fatal error: Cannot declare class WP_REST_Navigation_Fallback_Controller, because the name is already in use in /home/customer/www/101mode.com/public_html/wp-content/plugins/gutenberg/lib/experimental/class-wp-rest-navigation-fallback-controller.php on line 0

    Please assist to resolve the issue.
    Our website is an e-commerce store. Thanks very much. You may reach me at [redacted]

    My name is Kristine.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    Never post a phone number on a public forum unless you want to be flooded by spammers. WordPress.com doesn’t have phone support, so anyone calling claiming to be from wordpress.com is a fraude.

    We can’t help as your site isn’t running on the wordpress.com platform but is self-hosted. To get help for the Gutenberg plugin, post your question at https://wordpress.org/support/plugin/gutenberg/

  • Unknown's avatar
    joshhaglund · Member ·

    A recent change to wordpress basically copied the WP_REST_Navigation_Fallback_Controller class from Gutenberg. I was able to access the filesystem (self hosted), so I went to my /wp-content/plugins/ directory and renamed gutenberg to gutenberg-bad which disabled the plugin. Then I was able to login and access the plugins screen. I updated the gutenberg plugin (which correctly renamed the gutenberg-bad directory). I had to reload the page to get the correct “activate” link because it pointed to -bad, but after a reload I was able to activate.

  • Unknown's avatar
    antoineunlock · Member ·

    @joshhaglund – Your solution worked like a charm. Big Thanks!

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