Cannot access website or admin page
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I am not able to access my website or the admin page of my website. When I attempt to go to my website, http://lacindalegate.net/, or my admin page, http://lacindalegate.net/wp-admin/, I get a blank white page for both on my Chrome browser and HTTP 500 error message on the Explorer browser. The last thing I did on my admin page was update a plugin. I believe it was related to the SEO plugin. I checked the cPanel at Bluehost and it shows that everything is fine. I have cleared the cache & cookies on both browsers, which did not help. I am using WordPress version: 3.7.1. Can you help me? If you can’t get this resolved, can you reset it and I will rebuild it. Fortunately, I was not anywhere near finished building it anyway, so it will not be a big deal.
The blog I need help with is: (visible only to logged in users)
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How did they solve your problem? We’re having exactly the same issue. Thanks for your help!
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It was my seoslides plugin that was causing the problem.
https://mail.google.com/mail/u/0/#label/__Domain%2FWebsite/1426cf299a5c7a8f
They deactivated that plugin by renaming its folder from seoslides to seoslides.bak
They suggested I reinstall that plugin entirely in order to get it working again. After reviewing the details of the plugin, I decided I don’t want it & deleted it entirely. -
Thanks for your quick response. Despite having exactly the same symptoms, they appear to be two different problems as we’re not using seoslides. I appreciate your help!
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From what I’ve seen from others having this problem, it is generally some type of plugin causing the problem. Go to your cPanel and check your error logs.
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Cindy, we apologize for this issue, and wanted to assure you that we caught and resolved the culprit immediately. Please let us know if you have any additional issues.
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