Cannot access wordpress account after domain transfer

  • Unknown's avatar

    ‘The transfer was done last 2022-08-23 07:02:32 PDT.
    It already passed the propagation delay period.
    Check DNS with wordpress
    You need to make sure that the website is still published and the Google Workspace mX records are there as well.’

    I cannot access the rbibats.com account. It’s managed by nroes or 8DWeb. Client transferred domain to a google domain and completely lost all access soon after domain transferred.

    I can’t log in on wordpress side to make changes at all.

    Very confused as to what’s happening on a week of trying to sort this out

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Hey there, rbibats.com hasn’t been on our services. I’m seeing DNS errors here still, so can you contact your hosting provider and ask them to check what DNS settings you should be using? They’ll be your best bet, though you may also contact your domain provider if the host can’t help.

    Going forward, if you need WordPress help, you’ll want to note these forums are for the sites hosted here on our servers. If you use other hosting, there is another forum for the free WordPress software. You can find that here:
    https://wordpress.org/support/forums/

    Again though, with this being a DNS, your host will be your best bet for help with this.

    And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions about our services!

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