Cannot access wordpress – need cPanel login

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  emmalouisehutton · Member · Jan 10, 2019 at 10:16 am

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  I have a blank white screen when i try to login to wordpress, apparently a fix is to access via ftp but i need cPanel login to do this, how do i find it?

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  arvindsinghu · Member · Jan 10, 2019 at 1:04 pm

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  Hey @emmalouisehutton,

  Can you share your website URL?

  Thanks !!!

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  emmalouisehutton · Member · Jan 10, 2019 at 2:02 pm

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  sure its, http://www.emmasmithphotography.co.uk
  I have absolutely no idea if I’m in the right place, so sorry if I’m not!

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  arvindsinghu · Member · Jan 10, 2019 at 2:20 pm

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  Hi @emmalouisehutton,

  Your site emmasmithphotography.co.uk is using the self-hosted version of WordPress on one.com, and you need to contact your hosting provider (one.com).

  These forums are for WordPress.com hosted sites only :)

  Regarding your 500 error in /wp-admin/ page, I recommend you to check your .htaccess file, delete your current .htaccess if you have any.

  Check your PHP memory limit; memory should be 64MB and above.
  you can try increasing Memory limit by adding define ('WP_MEMORY_LIMIT', '128M'); in wp-config.php file.

  To troubleshoot WordPress errors, you require to enable WordPress Debug, which can be done using wp-config.php.
  You need to copy and paste the code in wp-config.php file shown below.
  define( 'WP_DEBUG', true );

  Thanks !!!

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  emmalouisehutton · Member · Jan 10, 2019 at 2:35 pm

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  Oh ok, as my site was still live and I could login to one.com assumed it was word press issue and not a one.com issue but ill check.

  and thanks for the tips but they are above my skill level I think! :-)

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  arvindsinghu · Member · Jan 10, 2019 at 2:38 pm

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  Hey @emmalouisehutton,

  Don’t worry, You can reply here if you are confused with anything or as your site is using the self-hosted version of WordPress, and you can seek help at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Thanks !!!