Cannot Access WordPress Websites

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  avidreadereditor · Member · Aug 16, 2020 at 3:32 pm

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  I run several WordPress websites. Suddenly, today, I am not recognized as being a part of any of them. Tried changing my password but that didn’t help. How can this problem be solved?

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  correspondwithjohn · Member · Aug 16, 2020 at 3:40 pm

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  Hello,

  What are the URLs you are having issues with?

  Please keep in mind that this forum is for users that have their sites hosted with WordPress.com. If you are self-hosted (using a different hosting company) then you would be better off heading over to the WordPress.org Support Forums for assistance with the Open Source version of WordPress. The link for that is below.

  https://wordpress.org/support/forums/

  If you would like to see the differences between WordPress.com and WordPress.org, you can check out this page:

  https://wordpress.com/support/com-vs-org/

  -John

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  avidreadereditor · Member · Aug 16, 2020 at 5:19 pm

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  Thank you very much for your quick response, John.

  Must admit that I have been running these for so many years, I’ve forgotten about where this is hosted. I do believe it is via WordPress as my others go with my business sites and have their own web hosts.

  https://kennedyreunion60.wordpress.com

  Thank you for the links too. I’ll check them out.

  Appreciatively,
  Maria

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  correspondwithjohn · Member · Aug 16, 2020 at 5:25 pm

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  Hey Maria,

  You’re in the right place! :)

  By the looks of things you may have to do an account recovery if it was attached to a different account (I see the site is older than the account you are posting from). I have included a link below for more information on the form.

  https://wordpress.com/support/account-recovery/#account-recovery-form

  I hope this helps. Let me know if there is anything else we can assist you with. :)

  -John

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  themagicrobot · Member · Aug 16, 2020 at 5:30 pm

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  Perhaps
  https://wordpress.com/forums/users/mariamichaelsdesigns/

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  avidreadereditor · Member · Aug 16, 2020 at 7:54 pm

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  Again, my thanks. However, despite not wanting to postpone this, I will have ot leave it to deal with tomorrow. Will let you know if I am successful.

  Again, appreciatively,

  Maria

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  avidreadereditor · Member · Aug 17, 2020 at 10:30 pm

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  John,

  Unless I’ve missed something, I still cannot find where to correct this. It doesn’t belong to the .org as the school I’m doing this blog for is using the free version of WordPress.

  I’m lost!

  Maria

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  staff-mckluskey · Staff · Aug 18, 2020 at 12:36 pm

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  Maria,

  You’re logged into an incorrect account. You will want to log out and log back in using a different email address. If you need help with that, please check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/

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  avidreadereditor · Member · Aug 18, 2020 at 10:06 pm

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  Thank you. Will try that right now. – I don’t think it helps that I have 2 accounts, one for my business and another for my volunteer work. Once I get this straightened out, I’ll keep just one for everything.