Cannot activate Twenty Twenty-Five on WordPress.com

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  bmwandmore · Member · Sep 7, 2025 at 3:16 am

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  I am using a free plan on WordPress.com.

  I’m currently using the “Twenty Twenty-Three” theme on my site. I tried to change it to “Twenty Twenty-Five,” which is also a free theme, but I received an error message stating, “Activation failed.”

  I have tried the following steps:

  • Re-logging in using incognito mode.
  • Temporarily disconnecting my connected services.
  • Creating a new free site and activating the Twenty Twenty-Five theme on it, which was successful.

  Since the theme works correctly on a new site, I believe the issue is specific to my current site.

  As “Twenty Twenty-Five” is a theme available for free plans, please let me know what I can do to fix this issue or if a manual correction from the support team is necessary.

  The blog that needs help is bmwandmore.wordpress.com.

  Thank you for your assistance.
  
  Note: This text was translated with the help of Gemini.

  The blog I need help with is: (visible only to logged in users)

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  staff-greendrift989 · Staff · Sep 9, 2025 at 2:19 am

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  Hi there,
  
  Thank you for sharing all the details. Your translation was perfect!
  
  We were able to change the theme on your site bmwandmore.wordpress.com over to the Twenty Twenty Five theme. Can you take a look and see if that is working for you?
  
  Best regards,

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  bmwandmore · Member · Sep 9, 2025 at 9:51 am

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  Thank you.
  The theme has been changed to Twenty Twenty-Five. However, I am unable to change it to other free themes. It would be inconvenient for both of us if I have to request a theme change every time I want to.
  Thank you for your assistance.
  
  Note: This text was translated with the help of Gemini.

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  bmwandmore · Member · Sep 9, 2025 at 1:33 pm

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  Thank you.
  However, since my site is on a free plan, I cannot perform that operation.
  I also noticed that the menu structure is different between my original site and the new test site I created.

  

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  bmwandmore · Member · Sep 9, 2025 at 2:37 pm

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  I’ve confirmed with the AI chat support assistant that my role is set as “Author” instead of “Administrator.” This blog was migrated from Microsoft’s Windows Live Blog. The AI chat suggested that “in this situation, it is most reliable to have the WordPress.com support team check it directly, as there may be an issue with the permission settings during the migration.”

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  bmwandmore · Member · Sep 9, 2025 at 3:47 pm

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  I sincerely apologize. I had changed the administrator account in March 2024.
  I have now logged in with the administrator account and confirmed that I can change the theme without any issues.
  Thank you very much for all your help.

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  josefhtest · Member · Sep 9, 2025 at 5:36 pm

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  Hi,
  
  Thanks for the update, and great catch on logging in with the Administrator account. That explains why you weren’t able to switch themes before. Now that you’re using the correct account, you should be able to change themes freely on your site.

  If you notice any other permission or theme issues, just let us know and we’ll be glad to check.
  
  Here are some guides that you might find helpful:
  User Roles
  Change your theme
  Switch from a Classic Theme to a Block Theme

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  bmwandmore · Member · Sep 15, 2025 at 5:23 pm

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  Thank you. The issue has been resolved.