Cannot Add A Payment Method
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Hi!
My old card has expired. I’m trying to add my new one. I am not able to do so. The page at https://wordpress.com/me/purchases/add-payment-method is not taking the number correctly.
It… (by it, I mean the form box on that page where you input the card number) is taking the card input as this format 0000 0000 0000 000 when I type it in, and so it’s not taking the number correctly, and giving a “Your card number is incomplete”. It should be taking number in the following format: 000 0000 0000 0000.
I hope that makes sense. Also this is not a browser specific issue. I’ve tried updating my payment method in Windows 11 on Firefox on a laptop, and on my Android phone in Firefox and Chrome, and getting the same issue. Until that page is fixed so that it will properly input a card number, I cannot update my payment method.
Thanks!
The blog I need help with is: (visible only to logged in users)
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Hello there,
Just a heads up that I’m sending you an email to the email address on your WordPress.com account so we can get this resolved with you. -
Everyone I sincerely apologize. I just went back this evening and tried it again. This was “operator malfunction” on my part. This is what happens when you think you memorized your card number and you didn’t lol. Please remove this or close it from the forums. I was able to update my payment method. Thank you!!
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Hi there,
Thanks so much for the update—and no apologies needed at all, we’ve all been there! I’m really glad to hear you were able to get your new payment method updated successfully.
I’ll go ahead and close this thread as you requested. If you run into anything else or have more questions in the future, just reply to the email we sent you, or initiate a chat with us following the steps in the guide below, and we’ll be happy to help.
https://wordpress.com/support/help-support-options/#how-to-contact-usHave a great day!
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