Cannot add media to a page
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I want to add media to a page. I clicked the media button but nothing happens.
Also the format buttons are missing except for headings box.
In addition, the pop out box stays popped out e.g. I want to edit a page so I move the mouse to the page icon and the pop-out box comes out as usual…but it stays out.
Sorry to be a nuisance but can anybody help me?The blog I need help with is: (visible only to logged in users)
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In order to help you we need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. Try using another browser.
5. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) And what any error reports you receive state. -
Hi
I really want to thank you for your detailed response. Unfortunately, I am not good with computers. However, the links you gave to upgrade my browser say I am using IE7. However, I am really using IE10 with Windows 8. Could there be a problem there?
I don’t get any error messages.
Once again thanks for your time.
Cheers -
The problem is that when you run Interent Explorer in compatibility mode that reduces the function of the browser to the same as what it was with IE7 and IE7 has not been supported since 2011. That’s why I posted this above:
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
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You were right – compatiblilty. I tried it before but I didn’t read it properly. Heaps of thanks timethief.
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You were right – compatiblilty. I tried it before but I didn’t read it properly. Heaps of thanks timethief.
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