Cannot add MX records (Invalid Name)

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  daquigle · Member · Feb 12, 2016 at 8:49 pm

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  I am trying to setup 3rd party hosted email and need to add new MX records. All documentation states to leave “Host” blank, but attempting to do so only results in WordPress not allowing me to add the record due to “Invalid Name.”

  Here is that documentation https://en.support.wordpress.com/add-email/add-email-through-zoho-mail/

  I am setting up mail through Zoho.
  I need MX records of

  mx.zoho.com
  Priority 10

  and

  mx2.zoho.com
  Priority 20

  on vgnewswire.net

  If a staff member can do this for me that’d be great, and please let me know why I am unable to make this change myself.

  The blog I need help with is: (visible only to logged in users)

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  daquigle · Member · Feb 12, 2016 at 10:41 pm

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  After more digging I found this https://en.forums.wordpress.com/topic/txt-record-cannot-be-created?replies=5#post-2558983

  The situation in my original post is apparently a known bug. The changes can be made at https://wordpress.com/my-domains/ and clicking on edit on the domain.

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  b2g56 · Member · Feb 14, 2016 at 6:30 pm

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  I have the same problem.

  I suspect that the proposed solution using https://wordpress.com/my-domains/ doesn’t work. I got another error message: “This record cannot be added, as it conflicts with an existing WordPress.com record.”.

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  daquigle · Member · Feb 14, 2016 at 6:48 pm

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  Maybe you have other MX records that need to be deleted before you can add the new one? I had several, I assume default, Google mail MX records that we were never using so I don’t know how else they would have been there. I deleted them before I tried adding the new one so I don’t know if I would have gotten the same error as you have.

  All I can say for certain is that using wordpress.com/my-domains did immediately work for us.

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  b2g56 · Member · Feb 14, 2016 at 6:53 pm

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  daquigle,

  I kept the initial MX record “mail handled by WordPress.com email forwarding” because I don’t know how to put it again if necessary.

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  b2g56 · Member · Feb 14, 2016 at 7:07 pm

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  OK, I removed the initial MX record “mail handled by WordPress.com email forwarding” and I could add the two MX records required by zoho.com.

  Now, I’m waiting for zoho to understand these changes on wordpress side…

  Up to now, I have the same alert on the https://mail.zoho.com site: “The MX Records of your domain(s) _ _ _ _ _.com are not pointed to Zoho and you may not receive emails in Zoho”

  Thank you for the help.

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  b2g56 · Member · Feb 14, 2016 at 7:26 pm

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  5 minutes later……. It works ! :-)

  although https://mxtoolbox.com continues to find 2 errors in the configuration.

  I spent more than 5 hours trying to solve this issue, but now, it works, I can send and receive email through zohoMail.