Cannot add new admin on my website
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I cannot restart the password of one of my admin user, she tired herself but got the error ‘The email could not be sent. Possible reason: your host may have disabled the mail function’. She has not used the admin user for a while, can be that the problem as I haven’t changed anything myself, everything is as it was before. I tried to delete the admin and readd again but she never received the email with new password. Any ideas what is wrong?
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Hi there,
Please share the URL of your site so that we can take a look and guide you in the proper direction.
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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