Cannot cancel

honestasamother18105255c41c · Member · Nov 27, 2020 at 2:19 pm
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Hi, I would like to cancel. I haven’t used it and just got a charge. I couldn’t find where to cslcel before and now I need the money. How can I find the way to do that?
staff-ozmodiar · Staff · Nov 27, 2020 at 4:03 pm
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Hi,

Do you have any additional information about the upgrade that was purchased? The domain name of the website that it was used for would be helpful.

The issue is that I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to cancel and request a refund.

If you do not have access to that second account, here are a few options:

Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recovery

Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

Why was I charged?

Let us know if anything is unclear or you have any further questions.
honestasamother18105255c41c · Member · Nov 27, 2020 at 4:30 pm
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Parenting.enterprises is the domain
staff-ozmodiar · Staff · Nov 27, 2020 at 6:34 pm
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Can you double check that domain? Parenting.enterprises is not a full website URL.
honestasamother18105255c41c · Member · Nov 27, 2020 at 6:43 pm
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https://parenting.enterprises/

This is what I copy and paste that leads me to the page I paid for the membership for.

I wish there was a customer service phone number so this wouldn’t take all day 😞 It was a mistake signing up for this and I am in trouble with my husband for this money going out of the account “for nothing” bc I don’t use it.

What else can I do?
themagicrobot · Member · Nov 27, 2020 at 7:22 pm
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You can log in with the correct username honestasamother to cancel your renewal. If you can’t remember your password for that particular account the support links are above.
honestasamother18105255c41c · Member · Nov 27, 2020 at 7:52 pm
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Y’all. I am crying bc I can’t figure this out. I tried to recover my account with that screen name and it says it sent an email but I have checked every email and every spam folder.
staff-blorbo · Staff · Nov 27, 2020 at 7:56 pm
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If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

If the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged
honestasamother18105255c41c · Member · Nov 27, 2020 at 8:06 pm
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So I paid through PayPal. It hasn’t come out of my account yet but paypal shows a transaction.

I’ve had brain surgery and have Lupus, I take a lot of meds and this process has been so overwhelming. I have been crying about this all day. I don’t know what else to do other than close my bank account that I’ve had for 15yrs 🤦
staff-blorbo · Staff · Nov 27, 2020 at 8:08 pm
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Ok, so with the transaction that you see in PayPal, use that transaction ID https://wordpress.com/support/billing-history/#retrieving-a-transaction-id and then provide it via the recovery form: https://wordpress.com/support/account-recovery/#account-recovery-form

If that still is not working out for you, please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.

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