Cannot Cancel Blog
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Hello, I am trying to cancel my WordPress page. When I do, it says I need to cancel my past purchases but I am unable to cancel any past purchases. Please advise.
The blog I need help with is: (visible only to logged in users)
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Hi nana12323! How are you doing?
Are you trying to delete your site?
If so, you can try to follow these instructions.PS: Please, be aware that if you delete your site it will be permanently removed and you’ll never be able to re-use its WordPress.com address
Best regards,
João -
but I am unable to cancel any past purchases
Note: Deleting a site with upgrades
https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades- What is the URL of the site in question?
- Do you have a premium theme?
Premium themes have to be removed by Staff or transferred to another site of yours before the site they are on currently can be deleted. Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi nana12323,
Before the site can be deleted, your Premium Theme (Paulie) needs to be removed. Can you confirm you are happy for me to remove it from your account?
Thanks!
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Hi,
That’s all done now. You should be able to delete your site without any problems.
Sorry to see you go!
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