Cannot cancel domain reg within 48 hours

  • Unknown's avatar
    lucidpriestess · Member ·

    Good afternoon!

    I registered a domain and subscription yesterday, and realized I won’t be needing it today. I went through the documented steps to cancel everything. It allowed me to cancel the subscription, but there is no visible option for canceling the domain registration.

    I can add a credit card, cancel the privacy protection (which I also tried to do), or remove the domain, but no option for cancel (refund). Am I missing something?

    Any help would be great!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    What is the URL of the site?
    Which username account that registered it and purchased upgrades for it?

    You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/

    Canceling and refunding purchases
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes 7 – 10 business days and depending where you live from 1 – 2 weeks for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. See: Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    lucidpriestess · Member ·

    What is the URL of the site?
    https://lucidpriestess.com/

    Which username account that registered it and purchased upgrades for it?
    lucidpriestess

    Again, I have reviewed and successfully cancelled all other purchases, and simply do no see an option for cancelling the domain registration, which was purchased less than 24 hours ago.

    Thank you for your help!

  • Unknown's avatar
    timethief · Member ·

    Do you wish to let the domain URL go?
    Or do you wish to use it one another site?

  • Unknown's avatar
    lucidpriestess · Member ·

    I am intending on letting the URL go.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi lucidpriestess,

    I can help you with this. Once a domain is cancelled there is no guarantee you will be able to register it again. For this reason we only recommend cancelling lucidpriestess.com if you are sure you won’t need the domain again in the future.

    If you are happy to proceed, just reply to confirm and I will cancel and refund the domain for you.

    Thanks!

  • Unknown's avatar
    lucidpriestess · Member ·

    I am happy to proceed, and accept the consequences! Thank you so, so much! :)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi lucidpriestess,

    Thanks for confirming. I’ve cancelled your domain and refunded the remaining $26 to you. There is a copy of the refund receipt in your Billing History:

    https://wordpress.com/me/purchases/billing

    Refunds usually take 7-14 business days to appear on your statement, so the money should reach you around then.

    Let me know if you need any further help.

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