Cannot cancel – Premium Theme

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  wdouganderson00 · Member · Jul 4, 2018 at 1:21 am

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  I am trying to cancel a site, and getting the ‘premium features exist, please cancel them first’ message. The problem is, the premium theme I have never expires, paid for years ago and it is now gone. I don’t see any way to ‘cancel’ it?

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Jul 4, 2018 at 1:43 am

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  Hi wdouganderson00

  Here we need staff help because staff can help you out in cancelling this theme.

  I am tagging this post as ‘modlook’ for staff attention please wait for some time they will get back to you on this.

  Hope this helps.

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  thesacredpath · Member · Jul 4, 2018 at 4:45 am

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  Hi there, I have removed the Premium Theme: Newsy from your site, so you can delete the site or close your account now.

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  wdouganderson00 · Member · Jul 4, 2018 at 10:52 pm

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  Thank you very much!

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  thesacredpath · Member · Jul 5, 2018 at 1:57 am

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  You are welcome.