Cannot cancel redirect

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  wetzelphoto · Member · Oct 6, 2013 at 10:49 pm

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  I am trying to cancel the redirect for my blog but when I go to do so I get this message:

  You do not have permission to delete redirects for this blog. Make sure you are logged in as the same user used to purchase the redirect. Please contact support for further help. I am the only user on the account, how can I get this fixed?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 6, 2013 at 10:51 pm

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  You must be logged in as Admin under the exact same username account that registered the blog.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  and if required click the “Need More Help” link and complete the form for account recovery.

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  timethief · Member · Oct 6, 2013 at 10:52 pm

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  Provided you are logged in under the same username account that purchased the upgrades, you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew and cancel the upgrade.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  wetzelphoto · Member · Oct 7, 2013 at 1:15 am

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  Thanks, that really helped. I am likely moving my daily photo blog back to wordpress.com from squarespace. I am having issues there that they do not seem to be able to resolve.

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  staff-ozmodiar · Staff · Oct 8, 2013 at 4:44 am

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  It looks like you have canceled that redirect. Am I correct?

  Let me know if there is anything else I can do for you.

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  wetzelphoto · Member · Oct 8, 2013 at 8:50 pm

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  Yes, I canceled the redirect, that is what I wanted to do.

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  staff-ozmodiar · Staff · Oct 9, 2013 at 5:16 am

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  Good to hear.