cannot change credit card on file or add one

• 

  360healthservices · Member · Dec 21, 2021 at 4:35 pm

  • Copy link
  • Add topic to favorites

  Error preparing new payment method configuration. Please contact support quoting error HYMNCA.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  tenzinsonam657 · Member · Dec 21, 2021 at 5:28 pm

  • Copy link

  Hi there,

  Hi there,

  The site at http://360healthsvc.com/ is not hosted here at WordPress.com. To clear up any confusion between WordPress.com and WordPress.org (the self-hosted version of the software that anybody can install at their web host), please refer to

  http://support.wordpress.com/com-vs-org/

  Members and staffs in here can only assist with websites hosted here at WordPress.com. You will need to reach out to your hosting provider or the WordPress.org community for guidance:
  https://wordpress.org/support/

  I hope this helps.

• 

  staff-zinnia · Staff · Dec 22, 2021 at 4:32 pm

  • Copy link

  Hi Folks –

  A quick search has revealed that the site in question is hosted by Google. It looks like support for their web hosting comes from here: https://cloud.google.com/support-hub#section-2

  tenzinsonam657 – Thanks for your help here. In the future try to include the hosting details and links when possible to help folks get in the right direction for the help needed.

• 

  tenzinsonam657 · Member · Dec 22, 2021 at 4:34 pm

  • Copy link

  Hi staff-zinnia,
  Sure. Thank you :)