Cannot Change DNS A Record

  • Unknown's avatar
    unicornfl1234 · Member ·

    Our host IP address has changed, but when I try to edit the DNS to the new IP and Save, it does not take. It says: ‘An error occured while trying to process your request. Please try again or Contact Support if you continue to have trouble’. I need to change the IP. How can I do this?

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to help, but it appears that you contacted from an account that is not associated with the domain you’re wanting to update the DNS settings for. If you can contact us from that account, I can take a look for you or even see if I can update the A records for you if you provide the IP address.

    Let me know if you have any questions. Thanks!

  • Unknown's avatar
    simonjenkinson76 · Member ·

    hi, I’m getting the same problem with one of our domains. The domain is spanielapp.co

  • staff-doublebassd · Staff ·

    Hey there, @simonjenkinson76

    It’s the same issue as the user above – you contacted us from an account that is not associated with the domain you’re wanting to update the DNS settings for. If you can contact us from that account or have the owner of the account contact us, I can take a look for you or even see if I can update the A records for you if you provide the IP address.

    Thanks!

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