Cannot change site owner

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  bethdunford · Member · Apr 30, 2020 at 3:34 pm

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  Hi, I’m attempting to change the site owner. It needs to be Creations by Hailey and not myself (Beth Dunford). When I attempt to do this it tells me it cannot be done and to contact support. How can I change the site owner please?

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  kokkieh · Staff · May 1, 2020 at 10:12 am

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  Hi there,

  Are you speaking of http://www.creationsbyhailey.com/?

  That site is not hosted by us, but just connected here via Jetpack.

  To change who owns the Jetpack connection, disconnect the site from your account, and then let the new owner reconnect it to their WordPress.com account, and they will become the new owner of that connection.

  To change who owns the admin account on the site itself, you’ll need to ask in the WordPress.org forums for advice. We don’t have any control over user accounts on your site, and site ownership on WordPress.com does not mean the same thing it does on a stand-alone WordPress site like yours.

  https://wordpress.org/support/forums/

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  bethdunford · Member · May 2, 2020 at 1:58 am

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  BINGO! That’s exactly what we needed to do. I disconnected JetPack, they connected it using their admin account & now things are working as we need it to. Brilliant! Thank you so much! :)

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  kokkieh · Staff · May 2, 2020 at 9:11 am

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  Happy to help :)