Cannot complete purchase of premium plan

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  4evermm22 · Member · Jan 22, 2023 at 11:04 pm

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  When I try to checkout the purchase of a premium plan plus free domain for my website, after entering the card details I get the following message: ‘Purchases are currently disabled. Please contact us to re-enable purchases.’
  I have been trying with more than one credit card.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Jan 23, 2023 at 4:10 pm

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  Hi there,

  I checked your account, and your ability to purchase upgrades has indeed been disabled, and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff.

  Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

  Thanks!