Cannot connect to jetpack

  • Unknown's avatar

    First time I try to connect, I get this errorL

    Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: missing_secrets
    Try connecting again.

    CLIENT_ID:
    BLOG_TOKEN:
    USER_TOKEN:
    CERT:
    TIME_DIFF:
    VERSION:
    OLD_VERSION:
    PHP_VERSION: 5.3.2-1ubuntu4.14
    WORDPRESS_VERSION: 3.3.1
    Blog url: http://dearauthor.com

  • To rule-out a plugin conflict, would you please try temporarily deactivating all plugins?

    Theme functions can sometimes interfere like plugins, so if that doesn’t work, please try temporarily switching to the Twenty Eleven theme.

  • Unknown's avatar

    Nope: deactivated all plugins but askimet. Switched to 20-11 theme: http://dearauthor.com

  • Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the “Select All” button.
    5) Send the results of the test back in a reply.

  • Unknown's avatar

    TEST: Integer Tests
    Array
    (
    [$value = “d0000000”;] => (string) d0000000
    [$value = hexdec( $value );] => (double) 3489660928
    [$value = abs( $value );] => (double) 3489660928
    [$min = 0;] => (integer) 0
    [$max = 61;] => (integer) 61
    [4294967295 + 1] => (double) 4294967296
    [$value / (4294967295 + 1)] => (double) 0.8125
    [$max – $min + 1] => (integer) 62
    [($max – $min + 1) * ($value / (4294967295 + 1))] => (double) 50.375
    [$out = $min + (($max – $min + 1) * ($value / (4294967295 + 1)));] => (double) 50.375
    [$out = intval( $out );] => (integer) 50
    [$out = abs( $out );] => (integer) 50
    )

    TEST: wp_generate_password()
    Array
    (
    [0] => 1 -> 1:d
    [1] => 5 -> 5:GyzOG
    [2] => 10 -> 10:RLSlH6sJIb
    [3] => 16 -> 16:ByDfYqX89Rv5ax8B
    [4] => 32 -> 32:HrAEinefUUg9o0Q59A9lJCEqKyUEMNyV
    [5] => 32 -> 32:yUaM2Dh6jpZoTP928X8os2FFanTu5cQ0
    [random_password] => abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789
    [steps] => Array
    (
    [0] => 39 -> N
    [1] => 46 -> U
    [2] => 13 -> n
    [3] => 42 -> Q
    [4] => 31 -> F
    [5] => 57 -> 5
    [6] => 20 -> u
    [7] => 12 -> m
    [8] => 47 -> V
    [9] => 28 -> C
    [10] => 57 -> 5
    [11] => 46 -> U
    [12] => 8 -> i
    [13] => 9 -> j
    [14] => 23 -> x
    [15] => 56 -> 4
    [16] => 25 -> z
    [17] => 22 -> w
    [18] => 12 -> m
    [19] => 6 -> g
    [20] => 50 -> Y
    [21] => 53 -> 1
    [22] => 32 -> G
    [23] => 57 -> 5
    [24] => 49 -> X
    [25] => 16 -> q
    [26] => 7 -> h
    [27] => 54 -> 2
    [28] => 49 -> X
    [29] => 29 -> D
    [30] => 19 -> t
    [31] => 44 -> S
    )

    [ReflectionFunction] =>
    /**
    * Generates a random password drawn from the defined set of characters.
    *
    * @since 2.5
    *
    * @param int $length The length of password to generate
    * @param bool $special_chars Whether to include standard special characters. Default true.
    * @param bool $extra_special_chars Whether to include other special characters. Used when
    * generating secret keys and salts. Default false.
    * @return string The random password
    **/
    Function [ <user> function wp_generate_password ] {
    @@ /nas/wp/www/cluster-1117/dearauthor/wp-includes/pluggable.php 1490 – 1504

    – Parameters [3] {
    Parameter #0 [ $length = 12 ]
    Parameter #1 [ $special_chars = true ]
    Parameter #2 [ $extra_special_chars = false ]
    }
    }

    )

    TEST: wp_rand()
    Array
    (
    [0] => ‘d85098c7dea84ce30e9a5f54ed28b52495935820b6ab86354d53f30ef4309ce8efc463872ceca5b8b6e0457b8496ec3f’
    [1] => 52:f3ce6948b7540e6b8b5acec278364cfe8ec9034fe03f35d45368ba6b02853959425b82de45f5a9e03ec48aed
    [2] => 53:f3ce6948b7540e6b8b5acec278364cfe8ec9034fe03f35d45368ba6b02853959425b82de45f5a9e0
    [3] => 3:f3ce6948b7540e6b8b5acec278364cfe8ec9034fe03f35d45368ba6b02853959425b82de
    [4] => 57:f3ce6948b7540e6b8b5acec278364cfe8ec9034fe03f35d45368ba6b02853959
    [5] => 36:f3ce6948b7540e6b8b5acec278364cfe8ec9034fe03f35d45368ba6b
    [6] => 44:f3ce6948b7540e6b8b5acec278364cfe8ec9034fe03f35d4
    [7] => 18:f3ce6948b7540e6b8b5acec278364cfe8ec9034f
    [8] => 59:f3ce6948b7540e6b8b5acec278364cfe
    [9] => 58:f3ce6948b7540e6b8b5acec2
    [10] => 10:f3ce6948b7540e6b
    [11] => 44:f3ce6948
    [12] => 32:
    [13] => 5:15cd6f68c5577e7f5ff4b73bf72b7b769b2402f8f3407a653db27a42f5140c606e86ecac3e34dbe0a26a8e40e770a847b28bbc6c
    [14] => 48:15cd6f68c5577e7f5ff4b73bf72b7b769b2402f8f3407a653db27a42f5140c606e86ecac3e34dbe0a26a8e40e770a847
    [15] => 28:15cd6f68c5577e7f5ff4b73bf72b7b769b2402f8f3407a653db27a42f5140c606e86ecac3e34dbe0a26a8e40
    [16] => 1:15cd6f68c5577e7f5ff4b73bf72b7b769b2402f8f3407a653db27a42f5140c606e86ecac3e34dbe0
    [17] => 3:15cd6f68c5577e7f5ff4b73bf72b7b769b2402f8f3407a653db27a42f5140c606e86ecac
    [18] => 49:15cd6f68c5577e7f5ff4b73bf72b7b769b2402f8f3407a653db27a42f5140c60
    [19] => 1:15cd6f68c5577e7f5ff4b73bf72b7b769b2402f8f3407a653db27a42
    [20] => 8:15cd6f68c5577e7f5ff4b73bf72b7b769b2402f8f3407a65
    [MIN] => 1
    [MAX] => 59
    [ReflectionFunction] =>
    /**
    * Generates a random number
    *
    * @since 2.6.2
    *
    * @param int $min Lower limit for the generated number (optional, default is 0)
    * @param int $max Upper limit for the generated number (optional, default is 4294967295)
    * @return int A random number between min and max
    */
    Function [ <user> function wp_rand ] {
    @@ /nas/wp/www/cluster-1117/dearauthor/wp-includes/pluggable.php 1517 – 1549

    – Parameters [2] {
    Parameter #0 [ $min = 0 ]
    Parameter #1 [ $max = 0 ]
    }
    }

    )

    TEST: HTTP Connection
    Array
    (
    [headers] => Array
    (
    [server] => nginx
    [date] => Fri, 23 Mar 2012 00:04:03 GMT
    [content-type] => text/plain;charset=utf-8
    [connection] => close
    [vary] => Cookie
    [x-hacker] => If you’re reading this, you should visit automattic.com/jobs and apply to join the fun, mention this header.
    [x-pingback] => http://jetpack.wordpress.com/xmlrpc.php
    [expires] => Wed, 11 Jan 1984 05:00:00 GMT
    [last-modified] => Fri, 23 Mar 2012 00:04:03 GMT
    [cache-control] => no-cache, must-revalidate, max-age=60
    [pragma] => no-cache
    )

    [body] => OK
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    )

    TEST: HTTPS Connection
    Array
    (
    [headers] => Array
    (
    [server] => nginx
    [date] => Fri, 23 Mar 2012 00:04:04 GMT
    [content-type] => text/plain;charset=utf-8
    [connection] => close
    [vary] => Cookie
    [x-hacker] => If you're reading this, you should visit automattic.com/jobs and apply to join the fun, mention this header.
    [x-pingback] => http://jetpack.wordpress.com/xmlrpc.php
    [expires] => Wed, 11 Jan 1984 05:00:00 GMT
    [last-modified] => Fri, 23 Mar 2012 00:04:04 GMT
    [cache-control] => no-cache, must-revalidate, max-age=60
    [pragma] => no-cache
    [x-nananana] => Batcache
    )

    [body] => OK
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    )

    TEST: Self Connection
    Array
    (
    [headers] => Array
    (
    [server] => nginx/0.7.65
    [date] => Fri, 23 Mar 2012 00:04:06 GMT
    [content-type] => text/plain
    [connection] => close
    [vary] => Accept-Encoding
    [x-cache-group] => normal
    [x-cacheable] => YES:601.791
    [content-length] => 42
    [x-varnish] => 1107472681
    [age] => 0
    [via] => 1.1 varnish
    [x-cache] => MISS
    [x-type] => backend
    [x-secret] => Hi there! Mention this at (email visible only to moderators and staff) for a prize. And we're hiring.
    )

    [body] => XML-RPC server accepts POST requests only.
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    )

  • Unknown's avatar

    I made some changes. Could you please disable all other plugins, switch to the default theme and reactivate Jetpack. Also make sure you are running the latest WordPress and Jetpack version: http://www.wordpress.org and http://www.jetpack.me

    Sorry for the inconvenience and thank you for your patience.

  • Unknown's avatar

    Nope. I deleted my existing jetpack plugin. Downloaded a new copy from jetpack.me. I have wordpress 3.3.1. I get this error:

    Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: verify_secrets_mismatch
    Try connecting again. Error Details: The Jetpack server encountered the following client error: Secret mismatch

    http://dearauthor.com

    and then this is the jetpack diagnostic.

    TEST: Integer Tests
    Array
    (
    [$value = “d0000000”;] => (string) d0000000
    [$value = hexdec( $value );] => (double) 3489660928
    [$value = abs( $value );] => (double) 3489660928
    [$min = 0;] => (integer) 0
    [$max = 61;] => (integer) 61
    [4294967295 + 1] => (double) 4294967296
    [$value / (4294967295 + 1)] => (double) 0.8125
    [$max – $min + 1] => (integer) 62
    [($max – $min + 1) * ($value / (4294967295 + 1))] => (double) 50.375
    [$out = $min + (($max – $min + 1) * ($value / (4294967295 + 1)));] => (double) 50.375
    [$out = intval( $out );] => (integer) 50
    [$out = abs( $out );] => (integer) 50
    )

    TEST: wp_generate_password()
    Array
    (
    [0] => 1 -> 1:s
    [1] => 5 -> 5:6NCGf
    [2] => 10 -> 10:9XDUB5otBn
    [3] => 16 -> 16:AJBn84bNk2LKsSBL
    [4] => 32 -> 32:tn91dr172E3oazzkIP6PYPrRk2j91Dzz
    [5] => 32 -> 32:a8T3Yktp1iWNEr0ODzW0pVSo5YGLqMqb
    [random_password] => abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789
    [steps] => Array
    (
    [0] => 15 -> p
    [1] => 31 -> F
    [2] => 6 -> g
    [3] => 40 -> O
    [4] => 60 -> 8
    [5] => 32 -> G
    [6] => 42 -> Q
    [7] => 37 -> L
    [8] => 59 -> 7
    [9] => 52 -> 0
    [10] => 42 -> Q
    [11] => 43 -> R
    [12] => 61 -> 9
    [13] => 25 -> z
    [14] => 20 -> u
    [15] => 10 -> k
    [16] => 44 -> S
    [17] => 8 -> i
    [18] => 7 -> h
    [19] => 61 -> 9
    [20] => 40 -> O
    [21] => 47 -> V
    [22] => 29 -> D
    [23] => 20 -> u
    [24] => 14 -> o
    [25] => 3 -> d
    [26] => 18 -> s
    [27] => 35 -> J
    [28] => 2 -> c
    [29] => 20 -> u
    [30] => 55 -> 3
    [31] => 13 -> n
    )

    [ReflectionFunction] =>
    /**
    * Generates a random password drawn from the defined set of characters.
    *
    * @since 2.5
    *
    * @param int $length The length of password to generate
    * @param bool $special_chars Whether to include standard special characters. Default true.
    * @param bool $extra_special_chars Whether to include other special characters. Used when
    * generating secret keys and salts. Default false.
    * @return string The random password
    **/
    Function [ <user> function wp_generate_password ] {
    @@ /nas/wp/www/cluster-1117/dearauthor/wp-includes/pluggable.php 1490 – 1504

    – Parameters [3] {
    Parameter #0 [ $length = 12 ]
    Parameter #1 [ $special_chars = true ]
    Parameter #2 [ $extra_special_chars = false ]
    }
    }

    )

    TEST: wp_rand()
    Array
    (
    [0] => ‘9339bbf428b1af15d77d57378611e214434b1ef1b62de299a99512b75d0853f324e152c6cac179aa32896796e420f4e3’
    [1] => 35:3e4f024e69769823aa971cac6c251e423f3580d57b21599a992ed26b1fe1b434412e11687375d77d51fa1b82
    [2] => 9:3e4f024e69769823aa971cac6c251e423f3580d57b21599a992ed26b1fe1b434412e11687375d77d
    [3] => 52:3e4f024e69769823aa971cac6c251e423f3580d57b21599a992ed26b1fe1b434412e1168
    [4] => 32:3e4f024e69769823aa971cac6c251e423f3580d57b21599a992ed26b1fe1b434
    [5] => 16:3e4f024e69769823aa971cac6c251e423f3580d57b21599a992ed26b
    [6] => 44:3e4f024e69769823aa971cac6c251e423f3580d57b21599a
    [7] => 41:3e4f024e69769823aa971cac6c251e423f3580d5
    [8] => 22:3e4f024e69769823aa971cac6c251e42
    [9] => 8:3e4f024e69769823aa971cac
    [10] => 49:3e4f024e69769823
    [11] => 12:3e4f024e
    [12] => 55:
    [13] => 21:75cc819f0589eb3e34e051c5afd1f39ca37c705be2234519cdcc47bc2c9c751d97095d09f009cc9a7ec6c9548e6156a0ce9cabf6
    [14] => 27:75cc819f0589eb3e34e051c5afd1f39ca37c705be2234519cdcc47bc2c9c751d97095d09f009cc9a7ec6c9548e6156a0
    [15] => 2:75cc819f0589eb3e34e051c5afd1f39ca37c705be2234519cdcc47bc2c9c751d97095d09f009cc9a7ec6c954
    [16] => 16:75cc819f0589eb3e34e051c5afd1f39ca37c705be2234519cdcc47bc2c9c751d97095d09f009cc9a
    [17] => 41:75cc819f0589eb3e34e051c5afd1f39ca37c705be2234519cdcc47bc2c9c751d97095d09
    [18] => 35:75cc819f0589eb3e34e051c5afd1f39ca37c705be2234519cdcc47bc2c9c751d
    [19] => 50:75cc819f0589eb3e34e051c5afd1f39ca37c705be2234519cdcc47bc
    [20] => 49:75cc819f0589eb3e34e051c5afd1f39ca37c705be2234519
    [MIN] => 2
    [MAX] => 55
    [ReflectionFunction] =>
    /**
    * Generates a random number
    *
    * @since 2.6.2
    *
    * @param int $min Lower limit for the generated number (optional, default is 0)
    * @param int $max Upper limit for the generated number (optional, default is 4294967295)
    * @return int A random number between min and max
    */
    Function [ <user> function wp_rand ] {
    @@ /nas/wp/www/cluster-1117/dearauthor/wp-includes/pluggable.php 1517 – 1549

    – Parameters [2] {
    Parameter #0 [ $min = 0 ]
    Parameter #1 [ $max = 0 ]
    }
    }

    )

    TEST: HTTP Connection
    Array
    (
    [headers] => Array
    (
    [server] => nginx
    [date] => Fri, 23 Mar 2012 05:30:16 GMT
    [content-type] => text/plain;charset=utf-8
    [connection] => close
    [vary] => Cookie
    [x-hacker] => If you’re reading this, you should visit automattic.com/jobs and apply to join the fun, mention this header.
    [x-pingback] => http://jetpack.wordpress.com/xmlrpc.php
    [expires] => Wed, 11 Jan 1984 05:00:00 GMT
    [last-modified] => Fri, 23 Mar 2012 05:30:16 GMT
    [cache-control] => no-cache, must-revalidate, max-age=60
    [pragma] => no-cache
    )

    [body] => OK
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    )

    TEST: HTTPS Connection
    Array
    (
    [headers] => Array
    (
    [server] => nginx
    [date] => Fri, 23 Mar 2012 05:30:17 GMT
    [content-type] => text/plain;charset=utf-8
    [connection] => close
    [vary] => Cookie
    [x-hacker] => If you're reading this, you should visit automattic.com/jobs and apply to join the fun, mention this header.
    [x-pingback] => http://jetpack.wordpress.com/xmlrpc.php
    [expires] => Wed, 11 Jan 1984 05:00:00 GMT
    [last-modified] => Fri, 23 Mar 2012 05:30:17 GMT
    [cache-control] => no-cache, must-revalidate, max-age=60
    [pragma] => no-cache
    )

    [body] => OK
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    )

    TEST: Self Connection
    Array
    (
    [headers] => Array
    (
    [server] => nginx/0.7.65
    [date] => Fri, 23 Mar 2012 05:30:17 GMT
    [content-type] => text/plain
    [connection] => close
    [vary] => Accept-Encoding
    [x-cache-group] => normal
    [x-cacheable] => YES:600.460
    [content-length] => 42
    [x-varnish] => 1107499138
    [age] => 0
    [via] => 1.1 varnish
    [x-cache] => MISS
    [x-type] => backend
    [x-secret] => Hi there! Mention this at (email visible only to moderators and staff) for a prize. And we're hiring.
    )

    [body] => XML-RPC server accepts POST requests only.
    [response] => Array
    (
    [code] => 200
    [message] => OK
    )

    [cookies] => Array
    (
    )

    [filename] =>
    )

  • This appears to be a host issue. It looks like you’re on WP Engine, and they do offer support for Jetpack running on their servers, so I recommend getting in touch with them about this.

  • The topic ‘Cannot connect to jetpack’ is closed to new replies.