Cannot connect to Jetpack//problem with security certificate?

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  jen6278 · Member · Dec 23, 2016 at 8:44 pm

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  Can anyone help with this error? I don’t know if this is a WordPress issue, a jetpack issue, or a Bluehost issue. Any help would be appreciated – for the time being I can’t seem to do anything on my site… When I log in to WordPress, I get a message that Jetpack needs to be updated, but when I try to connect to Jetpack, I see the following:
  ‘The Jetpack site is inaccessible or returned an error: Jetpack: [http_request_failed] cURL error 51: SSL: no alternative certificate subject name matches host target name’ [-10520]

  The blog I need help with is: (visible only to logged in users)

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  eallas · Member · Dec 23, 2016 at 8:58 pm

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  Hey jen6278! Happy Holidays!

  It seems that your site (http://www.grandmasicebox.com/) is not hosted on WordPress.COM. Your site is hosted on Unified Layer with a software install of WordPress.ORG which means that it is not applicable to this forum.

  It would be better suited for you to ask this question at https://WordPress.org/support/ for a more accurate answer. If you don’t have a WordPress.ORG account you’ll need to create one. Your WordPress.COM account won’t work there.

  If you need any further assistance, let me know. Thank you for your understanding!

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  timethief · Member · Dec 23, 2016 at 9:42 pm

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  We do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/

  If you do not have a wordpress.ORG account yet then click Create an account https://login.wordpress.org/register/

  If you have a wordpress.ORG account but have lost the password password click Lost password https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service