Cannot connect to my account

  • Unknown's avatar
    packerpacker · Member ·

    Hello, i cannot access my account anymore.
    I reset my password, when i want log in then following message: ‘Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 12288 bytes) in /users/neuewebsite/www/wordpress/wp-content/plugins/updraftplus/admin.php on line 2341’
    Can somebody help out?

    Thanks

  • Unknown's avatar
    otpidusprime · Member ·

    Hello @packerpacker,
    It seems like your site is not hosted on WordPress.COM. And it is using the WordPress.ORG software.

    You have posted your issue in the wrong forum. This forum only supports the sites hosted on WordPress.COM and not elsewhere.

    Both(WordPress.COM and WordPress.ORG) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

    To get help, please post your question on the WordPress.ORG support forum: https://wordpress.org/support/

    We are really sorry that we cannot help even tough we want to. Hope you issue gets resolved ASAP.

    Thanks!

  • The topic ‘Cannot connect to my account’ is closed to new replies.