Cannot connect to self-hosted sites via Jetpack. Error: This site cannot be accessed.

  • Unknown's avatar
    frturek · Member ·

    So, i just waded through about a dozen support posts all reporting a problem connecting a self-hosted site to the list of ‘My Sites’ in WordPress.com via jetpack (Jetpack Manage).

    The common symptom being the red circle exclamation point and the Message ‘This site cannot be accessed’ and ‘Error fetching plugins. Disconnect Site’

    Not one of the support posts had resolution on this so I’m hoping that some one at Jetpack or WordPress.com can really dig into this and find out what’s happening.

    Here’s my case.
    I have several self-hosted websites all with Jetpack installed and I am able to access all but two, which get the error message described as above. I cannot access any of the admin points (plugins, pages, posts etc.) Interestingly enough it does return the stats.

    I have tried disconnecting and re-connecting and searching out plugin conflict but nothing works.

    The other important distinction of the two sites that don’t work is that they are on a different host. This leads me to suspect that it may be a server side issue.

    Are there known server setting that cause conflict?

    The sites are:
    http://jenniferlunden.com
    http://thecenterforcreativehealing.com
    running Jetpack 3.9.6

    It would be nice to have a definitive answer as it seems many folks are frustrated with this issue.

    -cheers,
    Gary Manners

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    We’ll work on this here: https://en.forums.wordpress.com/topic/error-trying-connect-to-self-hosted-site-via-jetpack — cheers!

  • The topic ‘Cannot connect to self-hosted sites via Jetpack. Error: This site cannot be accessed.’ is closed to new replies.