Cannot contact support, flooded with emails
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Hi there, the first problem is that I suddenly cannot find the place to submit a ticket. The second problem is that I started a new blog, and my private email address is getting flooded emails even though I clearly made sure that emalis from WP were to be blocked. Can anyone help?
The blog I need help with is: (visible only to logged in users)
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Here’s the link http://en.support.wordpress.com/contact/ After you use the searchbox at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.
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The blog linked to your user name is set to “public” visibility and not “private”.
http://en.support.wordpress.com/settings/privacy-settings/ -
Hi! Thanks for the response – That one had better not be public! I just checked and it’s checked off as private.Is it this one?
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I used the search boxes under Contact Support, but it took me on an infinite loop back to the same page.
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Ps do you know how to unsubscribe my emails if it already says “never send emails”? The setting seems to be the same for every blog I have even though they’re seperate.
Thanks! :)
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I’m signing up for email followup posts, LOL, because my email will be useless anyway until I get this resolved!
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This one is set to “public” http://emmiscafe.wordpress.com/
This one is set to “private” http://emmysteahouse.wordpress.com/my private email address is getting flooded emails even though I clearly made sure that emails from WP were to be blocked.
What does that mean? When we register a username here the email address we provide becomes our unique identifier. Consequently, it is the one all email pertaining to our blogs is sent to it. http://en.support.wordpress.com/email-address/
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Whew! LOL, thanks for that. It’s just casual chit chat with friends, but I wanted to make sure it was private. :)
The thing I blocked was comment subscriptions. It worked beautifully for Emmiscafe, but not for Emmysteagarden (the private one).
Thank you again!
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ps Do you know how to get to the contact support page? The link just took me around and around to the same pages but no support tag form.
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re: contacting Staff
Did you notice that you must type something into the searchbox and then scroll down as I described here? https://en.forums.wordpress.com/topic/cannot-contact-support-flooded-with-emails?replies=8#post-647916All blogs you register under the same username when signed into WordPress.com are assigned to the same email address because it is your unique identifier. You can go here > Settings > Discussion and look for these settings adn disable them
E-mail me whenever
__E-mail me whenever Anyone posts a comment
__A comment is held for moderation
__Someone likes one of my posts.
__Someone subscribes to my blog.
Then scroll down and click “save changes” -
Oh, I found it!! Yay, thank you!! I just have to check to make sure it works (rushing off to rescue a stray cat right now, but I’ll be back later). Re: Support, the search box leads me to a series of links, which lead me back to the search page. Not sure why.
Thank you for your amazingly fast and wonderful help.
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The seachbox does work. You have to follow the instructions I posted. You type into the searchbox and it provides results. Then you scroll down and at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.
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It worked, thank you! It seemed to only function if I typed in more than one word…..but that’s perfect, thanks for the info!
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I can’t contact support either. Followed instructions above, entered my problem in the box– but the “search” button does not work (nothing happens when I hit it), so I cannot get to the next screen about whether or not my question was answered, and therefore cannot reach support team.
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Did you type a word into the searchbox before you clicked “search”? It will not operate unless you do that.
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Yes, of course.
See my message above: “entered my problem in the box”, but nothing happens when i hit the search button -
@surfingon Have you tried using a different browser? It may be a browser issue. Clearing your cache (& wordpress.com cookies) may fix your problem.
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