Cannot Create a free site option

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  marketingrachacha · Member · Sep 17, 2018 at 3:15 am

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  Hello,

  I have the same problems as in this post :

  https://en.forums.wordpress.com/topic/create-a-free-site-option-not-showing/

  When I try to create a new site in my existing account, the option to get the free wordpress domain (i.e., site.wordpress.com) no longer shows, only paid options (purchase a domain and select a wordpress subscription). When I log out of my account, I can see the option though when trying to set up a site from the main wordpress site page.

  Thanks for your help.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Sep 17, 2018 at 5:06 am

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  Hi there, when you get to this page https://wordpress.com/start/domains you should see a free option just below the paid domain options. (temp screenshot)

  If you are not seeing that, please take a screenshot https://en.support.wordpress.com/make-a-screenshot/ and upload it to your media library and share the link here. Thanks.

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  marketingrachacha · Member · Sep 18, 2018 at 2:27 am

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  This is screenshot when not login

  

  and this is scheenshot when i am login

  

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  justjennifer · Member · Sep 18, 2018 at 7:29 am

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  Hi there, thanks for those screenshots. I’ve flagged this thread for Staff attention and reply.

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  kokkieh · Staff · Sep 18, 2018 at 11:48 am

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  Hi there,

  You have two suspended sites in this account. Accounts owning suspended sites are not able to create any new sites – if you proceeded to add a custom domain and a paid plan that would also fail.

  We cannot help with suspended sites in the forums, so I’m closing this thread to further replies. Please contact our terms of service team directly via the form at https://en.support.wordpress.com/suspended-blogs/ for more help with this.