Cannot deactivate the upcoming charges of the trial Premium account

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  tinycage · Member · Mar 23, 2014 at 3:05 pm

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  I have a trial version of the premium account and I want to deactivate it before the 3rd of March when it will bill my card. How do I do that?

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Mar 23, 2014 at 6:47 pm

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  Hi there,
  You can confirm your billing history at > Dashboard > Store > Billing History and that’s where the transaction numbers are found.

  You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard to access Store → My Upgrades and Store → Billing History.

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  gracejiyoung · Member · Mar 28, 2014 at 9:11 pm

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  Hi there,

  I have removed the upgrade from the account and you will not be charged!

  Feel free to reach out if you have any questions!